FAQ

Shipping Information

  • Who is eligible for free shipping?

  • When are orders processed and shipped?

    All orders are processed within 2 business days from the time an order is placed (Monday through Friday), and then shipped via the method of shipment you selected. If your order is placed after 12 p.m. then your order will be processed the next day.
    All national holidays are observed, and orders are not processed and shipped on these days. Orders which have been placed on a holiday will be processed the next non-holiday business day.

  • When will I receive my domestic order?

    Estimated times of arrival for your order will depend upon which method of shipping is chosen during checkout, as well as the distance your package has to travel. Here are your options:

    • Standard Processing Time (1-2 Business Days) + Time in Transit (4-7 Business Days) = 5-9 Business Days.
    • Home Delivery Processing Time (1-2 Business Days) + Time in Transit (1-5 Business Days) = 2-7 Business Days.
    • 2nd Day Processing Time (1 Business Days) + Time in Transit (2 Business Days) = 3 Business Days.
    • Overnight Processing Time (1 Business Day) + Time in Transit (1 Business Day) = 2 Business Days.
  • Do you offer expedited shipping?

    Yes we do. At this time, FedEx is the only offered method of expedited shipping. Expedited options will show at checkout. Our flat rate fees for expedited shipping are as follows:

    • 2nd Day Air: $29.99
    • Overnight : $49.99
  • Will you ship to Military APO/FPO Addresses?

    Thank you for your service! We do not ship to APO/FPO at this time.

  • How do I determine shipping charges for my order?

Returns, Exchange & Cancellation

  • What is the return policy?

  • Can I exchange the bedding or the quilt that I bought for a different color or style?

  • I opened my box and my product was damaged. How do I return it?

  • How can I change or cancel my order after it has been submitted?

Order Status

  • How can I track my order?

    As soon as you place your order, you can see where it is on its way to your door.

    Your order may take the full shipping timeframe to arrive to you. If your order shows "in-process" that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.

    Click on Login to track your order. This link also appears in the top right corner of the website, above the cart button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.


    Your order may take the full estimated shipping time to get to you. If your order status shows up as "in-process" that means we are getting your order ready to go! We'll do everything possible to make sure your order gets to you by the promised date, including adjust the shipping method if we have to. As soon as your order ships, we will send you an email with all your tracking information.

Contact Us


Hours of Operation
Mon - Fri: 8:00am - 5:00pm ET

Phone
1-866-313-4914

Fax
(732) 355-9809

Email
Customersupport@lushdecor.com

Write to us
9A Nicholas Court Dayton, NJ 08810