FAQ

Shipping Information

Free shipping is offered for all orders shipping domestically within the United States with an order total of $75 or greater. Domestic orders ship for a flat rate of $6.95 under $75.

Our goal is to process all orders within 1-2 business days from the time an order is placed (Monday through Friday), and then shipped via the method of shipment you selected. If your order is placed after 12 p.m. then your order will be processed the next day.
All national holidays are observed, and orders are not processed and shipped on these days. Orders which have been placed on a holiday will be processed the next non-holiday business day.

Estimated times of arrival for your order will depend upon which method of shipping is chosen during checkout, as well as the distance your package has to travel. Here are your options:

  • Standard Processing Time (1-2 Business Days) + Time in Transit (4-7 Business Days) = 5-9 Business Days.
  • Home Delivery Processing Time (1-2 Business Days) + Time in Transit (1-5 Business Days) = 2-7 Business Days.
  • 2nd Day Processing Time (1 Business Days) + Time in Transit (2 Business Days) = 3 Business Days.
  • Overnight Processing Time (1 Business Day) + Time in Transit (1 Business Day) = 2 Business Days.

Yes we do. At this time, FedEx is the only offered method of expedited shipping. Expedited options with pricing will show at checkout. 

Thank you for your service! We do not ship to APO/FPO at this time.

Once items have been added to your cart, simply click on the "My Cart" link at the top of each page. Here you will find the "Estimate Tax and Shipping for this Order", in which you will enter your Country and Postal Code to get a more accurate quote.

Orders, Returns, Exchanges & Cancellations

Please read ourfull return policy here.

No, it will be a separate transaction. The reason being, that we charge for return shipping and then refund the difference to you. Once you get an authorized return label from us for returns, you may choose to buy the different color or style or wait till you have been refunded.

If there is a defect in your product or you are missing any part of your order, please contact us within 14 days of receipt. You can contact Customer Service directly at 1-866-313-4914 or by email atcustomersupport@lushdecor.com

Until the item is shipped you can cancel or change your order yourself. Click ‘Account’ on the top of the page, click ‘Cancel Items or Orders’ on the left, sign in to your account, select your order and make the required changes or cancel the order. You may also contact us to cancel your order for you.

Yes, we currently only collect sales tax for orders shipping to New Jersey and Washington state. Orders shipping to any other commonwealth, state or territory are not being charged any sales tax at this time.

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Contact us

Hours of operation

Mon - Fri: 8:00am - 5:00pm ET

Phone

732-355-9800