All items must be returned in new and unused condition in its original packaging before a credit or refund will be issued on a returned. All items must be returned within 30 days of your purchase date. No credits or refunds will be issued after 30 days.
Merchandise that has been used, or altered will not be accepted for return or exchange. If you are not satisfied with your purchase, you may ship the new and unused product(s) back to us within 30 days of your original purchase date for a full refund of your purchase price, less shipping fees*.
Once a credit is issued, it can take as long as 5-7 business days to see it reflected on your credit card statement, depending on your financial institution. You will receive an email confirmation as soon as the refund is processed on our end.
*Clearance & Special Sale Items are final sale items and cannot be returned or exchanged.*
To Initiate a Return:
1. Please email firstname.lastname@example.org with your order number to request a refund. State the reason for return and whether you would like a refund, replacement or merchandise credit.
2. We will verify your order return qualifies (30-day policy, not a clearance item) and send you a printable pre-paid FedEx shipping label to bring to a FedEx drop-off location or to call for a FedEx Pickup.
3. Depending on the reason for return, you may be responsible for return shipping ($9.00 for small packages like shower curtains, $11.00 for pillows, $13.00 for medium packages like sherpa throws or quilts, and $19.00 for comforters and larger, multiple-item packages). Additional return shipping charges will apply for customers in Alaska and Hawaii.
4. Once we receive your shipment, allow us 1-3 business days to refund you the difference. NOTE: Returns will be refunded minus the shipping fee to the original method of payment.
5. If you would prefer to use your own shipping account, we will refund you the full amount. Just be sure to send us the tracking information, and mail your returned item to: Returns Department Triangle Home Fashions 9A Nicholas Court Dayton, NJ 08810
1. If you ordered your item(s) from a seller other than LushDecor.com, we cannot process a refund or exchange. You must contact the store from which you made your purchase and follow their individual return policy. No exceptions.
2. If your order does not qualify for return but you send it to us anyway, you will not receive a refund or store credit. We may contact you to get the items back to you.
3. If you only wish to return a portion of your order and your coupon code no longer qualifies (such as a code that is valid on a minimum dollar amount or a minimum number of items sold), your refund amount will be adjusted accordingly. It will not be prorated. A different coupon that was available at the time may be applied instead in that case.
4. Your original shipping (standard, express, or Home Delivery) is non-refundable. If you chose to pay for expedited shipping or if your order did not qualify for free shipping, that shipping charge will not be refunded back to you, except on the rare occasion that we sent you an incorrect item.