We understand that holiday shopping can be stressful, especially if you're not sure if you will get your package(s) on time. Please read through these Frequently Asked Questions and if you still need more information, give us a call at 732-355-9800 or email us at CustomerSupport@lushdecor.com.

Holiday Shipping Frequently Asked Questions

1. How long will it take to receive my shipment?
This depends on the shipping option you choose and how far the package must travel. In general, we require 1 business day for processing your order. Standard/Free Shipping with FedEx SmartPost is a slower option that can take more than a week (and up to 30 days for shipments to Alaska and Hawaii). FedEx Home Delivery is guaranteed to deliver within 1-5 business days depending on your location. FedEx 2nd Day and Overnight are guaranteed expedited options.
For your reference, everything but decorative pillows will ship from our warehouse in Dayton, NJ. Decorative pillows ship from our warehouse in Los Angeles, CA.
2. If I am local, can I pick up my order?
Please call or email us to verify that we can accommodate your request. We do not have a retail store front, so it's best not to show up without notice.
3. What is the last day I can place my order and guarantee* it will arrive on time for Christmas?
That depends on the service you choose:
  • FedEx Overnight: Thursday, December 22
  • FedEx 2-Day Express: Wednesday, December 21
  • FedEx Home Delivery: Friday, December 16
  • FedEx SmartPost (Free/Standard Shipping): Monday, December 12
*Natural disasters (for example, a blizzard) and similar events that cannot be controlled or predicted well in advance may add additional time to transit for your package. So the earlier the better. Also, please note that orders may not be able to ship the same day they are placed. Shipping locations closer to our warehouses may have more leeway for FedEx Home Delivery and SmartPost. More information is available at FedEx.com.
4. Will your return policy be extended for gifts?
Our return policy will not change during the holiday season. You have 30 days from the date of purchase to contact us if you'd like to make a return or exchange. If you want to play it safe, you can also purchase an electronic gift card.
5. Can I ship directly to my family member?
Yes, we allow you to ship anywhere in the United States through our website. You can call us for a shipping quote if you'd like us to ship internationally.
6. I want to ship directly to my family member, but I don't want them to see the receipt. What should I do?
You don't have to do anything. We do not include pricing on our packing slips, so they won't see how much you spent. 
7. Do you offer gift wrapping services?
No, at this time we do not offer gift wrapping.