Free shipping is offered for all orders shipping domestically within the United States with an order total of $50 or greater. Domestic orders ship for a flat rate of $6.95 under $50.

Our goal is to process all orders within 1-2 business days from the time an order is placed (Monday through Friday), and then shipped via the method of shipment you selected. If your order is placed after 12 p.m. then your order will be processed the next day.
All national holidays are observed, and orders are not processed and shipped on these days. Orders which have been placed on a holiday will be processed the next non-holiday business day.

Estimated times of arrival for your order will depend upon which method of shipping is chosen during checkout, as well as the distance your package has to travel. Here are your options:

• Standard Processing Time (1-2 Business Days) + Time in Transit (4-7 Business Days) = 5-9 Business Days.
• Home Delivery Processing Time (1-2 Business Days) + Time in Transit (1-5 Business Days) = 2-7 Business Days.
• 2nd Day Processing Time (1 Business Days) + Time in Transit (2 Business Days) = 3 Business Days.
• Overnight Processing Time (1 Business Day) + Time in Transit (1 Business Day) = 2 Business Days.

Yes we do. At this time, FedEx is the only offered method of expedited shipping. Expedited options with pricing will show at checkout. 

Thank you for your service! We do not ship to APO/FPO at this time.

Once items have been added to your cart, simply click on the "My Cart" link at the top of each page. Here you will find the "Estimate Tax and Shipping for this Order", in which you will enter your Country and Postal Code to get a more accurate quote.

Yes, we ship internationally. Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

If you have further questions about International Orders, please visit the International FAQ page

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

Onward provides Package Protection at checkout with partnered merchants to unlock full package protection and seamless resolution for order issues.

If your Onward-protected order ends up lost, damaged, or stolen, Onward’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here

Onward offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Onward and the merchant.

Refunds: When refunding an item, Onward covers the subtotal, shipping, and taxes

Reorders: Onward will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Onward will cover the cost of any reorders including shipping, taxes, and Onward Package Protection

In both cases, the Onward Premium cost will not be refunded

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
• Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Onward’s policies are listed here

If you insured your order with Onward at checkout, you will receive a confirmation email from Onward with a link to file a shipping issue.

You can also file a shipping issue or via the web here. To file a claim, you will need your store order number OR Onward ID number and the email address that was attached to the order.

Onward is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.